Director - Claims & Litigation
Shibu comes with a total experience of 25 years across diverse portfolios and multiple geographies. He joined us from Mphasis, where he spent over 19 years in leadership roles and served as the Vice President & Head for Shared Services Tech Support and Business Process Services.
Shibu has managed operations for global marquee brands in the banking & financial services and insurance domains, delivering value added services, driving high customer retention and business growth. He had site oversight for one of the largest centers in India and actively led new site integration for both international and domestic setups.
Driven with a purpose to infuse and optimize transformation across businesses, he has led key digital interventions in collaboration with the enterprise and has been recognized as part of the Presidents Club & Executive Talent for his leadership and operational excellence.
Shibu has a Post-Graduation Diploma in Foreign Trade along with a certification in Leadership & Change Management from Indian Institute of Management (IIM, Ahmedabad) and a certification in Design Thinking from UC Berkley.