Claims Handling:

Our highly dedicated and exceptionally skilled teams of insurance experts specialize in providing comprehensive and meticulous backend support for auto, property, and casualty claims processing. Whether it involves conducting thorough and detailed technical evaluations of vehicles or carefully reviewing medical documentation to ensure accurate insurance assessments, we have every aspect covered with utmost precision. We efficiently facilitate timely payments to our valued customers, trusted vendors, and reliable body shop partners, while offering seamless multi-channel communication support for all claims status updates and payment inquiries. Our efficient processing and effective coordination ensure smooth and hassle-free claims settlements, ultimately enhancing customer satisfaction and benefiting both Allstate and our cherished policyholders.

Policy Administration:

Our Policy Administration global talent center helps Allstate customers achieve their hopes and dreams by partnering with the Property and Liability division to deliver exceptional Insurance Policy Processing services. We support over 20 million Auto and Property insurance policies through all stages of the policy lifecycle, including new business set-up, renewals, terminations, and exceptions processing. Our accurate premium rating ensures right prices for customers, and we help indemnify several customers every day by managing critical policy transactions seamlessly. What’s more? Our team of product experts and business consultants play a vital role in the deployment of new products and platforms, actively contributing to the company's Transformative Growth strategy.

Risk Management Business Center:

The Risk Management Business Centre (RMBC) is a strategic and integral unit of our Property-Liability division that delivers comprehensive and unparalleled end-to-end underwriting excellence, along with sophisticated risk management solutions and support to our esteemed customers and dedicated agencies. We specialize in both Auto and Property lines of business, ensuring underwriting value across New Business as well as Renewals. Additionally, we serve as a pivotal decision authority on customer and agent requests that significantly influence several downstream departments and profitability margins for Allstate. Our active contributions to the company's Transformative Growth strategy involve identifying and seizing opportunities in underwriting to automate, eliminate, and simplify work processes, thereby delivering optimized and exceptional customer value.

Enterprise Financial Services:

Dedicated to financial integrity and excellence, our Enterprise Financial Services team ensures accuracy in financial reporting by managing critical functions. We investigate and apply incoming cash, collecting about $20 to $25 million in reserves for doubtful debts annually. At Accounts Payables, we process timely vendor payments, paying 90% of vendors electronically, and managing $250,000 in escheatment liabilities. Our Reconciliations team performs 2,500 general ledger reconciliations monthly, with only 5% of items over 90 days. Collaborating with various banks, we are averting potential losses of almost $15 million annually by detecting and preventing fraud. Additionally, we also run Inquiry Services handling service inquiries from agents and market facing businesses involving financial research, exception processing, policy updates, and mortgagee clause amendments.

Licensing and Commissions:

The Licensing and Commissions teams at Allstate India are vital components of our operational ecosystem, providing essential business value through their diligent management of day-to-day operations. Our Licensing teams offer extensive customer service to producers, claims adjustors, firms, and regions, ensuring rigorous compliance with regulations across all 50 states. Likewise, our Commissions teams adeptly handle agent compensation adjustments, promptly respond to inquiries, manage agent changes, and oversee agency receivables, all while strictly adhering to FINRA requirements and company policies. These teams play a crucial role in maintaining seamless operations and upholding the highest standards of regulatory compliance and organizational integrity.

Customer Support:

Here’s where excellence meets assistance seamlessly. Our adept teams specialize in providing unparalleled support to Allstate customers across various realms, including roadside assistance, policy management, claims processing, reputation management, and beyond. In the Roadside Assistance portfolio, our teams also manage the Provider Payments part to ensure that service providers are fairly compensated for their work while maintaining high standards of service quality. Whether navigating policy intricacies, or swiftly resolving emergent roadside challenges, our dedicated professionals ensure a frictionless journey for every customer interaction, be it a chat or voice interaction. Additionally, our social media engagement team manages engagements and reputation concerns across 17 diverse platforms to ensure that we address customer concerns effectively.

Operational Forecasting & Analytics:

The Operational Forecasting & Analytics Team (OFA) is an essential pillar across various business areas, supporting over 5,200 employees by monitoring more than 58 million annual transactions and assessing them through 40+ metrics. OFA delivers comprehensive analysis, placing data and insights at the core of making smarter, quicker, and more relevant decisions. This enhances the development and tracking of critical metrics and facilitates the creation of self-service products with real-time analytics. OFA's suite of services includes the Workflow Tool (an in-house production monitoring platform), business-level reporting, staffing and forecasting, standard evaluations, and expert consultations. Their efforts are instrumental in driving efficiency and informed decision-making throughout the organization.

Business Solutions Consulting:

The Business Solutions Consulting Team (BSC) was established earlier this year to enhance operations through Process Optimization and Solutioning, driving operational excellence in collaboration with business and technology teams in the US, BSC focuses on identifying and discovering value creation opportunities, actively partnering with operations and enablement teams to foster a culture of ideation, optimization, problem-solving, and governance of efficiency validation and reporting at Allstate India. The team manages the Invent (ideation) portal, which has logged over 1,100 ideas from the Claims, Enterprise Operations, and Shared Services teams. During ‘Innovation Month 2024’, BSC team facilitated the logging of over 800 ideas between February and March 2024.